Southeastern: DfT answer on compensation

No sooner do I change the Bexcentric header back from the SoutheasternSnowFAIL alternative version than some more Southeastern news comes along!

Given Southeastern’s reticence about explaining why they’d introduced such an utterly inadequate and pathetic ‘emergency’ timetable at the first forecast of snow, perhaps it should come as no surprise to learn that they really will only have their performance measured against that!

David Evennett (Shadow Minister, Universities and Skills; Bexleyheath & Crayford, Conservative)

To ask the Minister of State, Department for Transport if he will direct train operating companies to offer discounts on season tickets for commuters affected by reduced services in severe weather conditions.

Chris Mole (Parliamentary Under-Secretary, Department for Transport; Ipswich, Labour)

Passengers’ entitlement to compensation is set out in Passenger’s Charters, which we require each Train Operating Company (TOC) to have as part of its franchise. Where TOCs have introduced emergency timetables, including service reductions, as has been the case with many TOCs during the recent severe weather, compensation entitlements are based on the emergency timetable. TOCs may choose to go beyond these entitlements at their discretion.

I despair.


3 Responses

  1. […] me that this is not the case, I'll be happy to correct this immediately. In the meantime, a parliamentary answer from the 25th of January confirms that, unless SouthEastern should choose otherwise, this is the […]

  2. Since SET’s customers actually had the nerve to complain the company has decided to seek revenge.

    They’ve started running short formations in the evening down the Greenwich and Bexleyheath lines. This has been getting more and more frequent as of late. We all know how much fun it can be to try and board a crush loaded 4 car train at London Bridge at 8pm.

  3. I asked Southeastern recently if they could increase their service to every 15 minutes into C. London at non-peak times from Bexleyheath; especially if you look at other Zone 5 stations such as Stanmore which has the Jubilee Line so it has at least 1 train every 5-10 minutes at these times.

    I basically got told to f*ck off!!

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