No sooner do I change the Bexcentric header back from the SoutheasternSnowFAIL alternative version than some more Southeastern news comes along!
Given Southeastern’s reticence about explaining why they’d introduced such an utterly inadequate and pathetic ‘emergency’ timetable at the first forecast of snow, perhaps it should come as no surprise to learn that they really will only have their performance measured against that!
David Evennett (Shadow Minister, Universities and Skills; Bexleyheath & Crayford, Conservative)
To ask the Minister of State, Department for Transport if he will direct train operating companies to offer discounts on season tickets for commuters affected by reduced services in severe weather conditions.
Chris Mole (Parliamentary Under-Secretary, Department for Transport; Ipswich, Labour)
Passengers’ entitlement to compensation is set out in Passenger’s Charters, which we require each Train Operating Company (TOC) to have as part of its franchise. Where TOCs have introduced emergency timetables, including service reductions, as has been the case with many TOCs during the recent severe weather, compensation entitlements are based on the emergency timetable. TOCs may choose to go beyond these entitlements at their discretion.
Filed under: Transport